+92 213-540-8877
+92 322-244-1299
FAQ
Have a questions about our services?
All eFuZone.com’s servers run on CentOS Linux which is identical to Red Hat Enterprise Linux. Our hosting servers run on a minimum 2x-8x Dual Core Xeon Processors with 2-8 GB of RAM and a 100mbps uplink with a RAID10 drive array for instant data mirroring and fast drive access.
Our servers are located in USA, (Softlayer).
We guarantee that your website will continue to be fast performing and highly responsive during your stay, or your money back!
Yes, you can! A dedicated IP costs $3.50 per month. You can request a Dedicated IP by submitting a ticket to out support department.
NOTE: If you plan on installing an SSL Certificate, you will need a dedicated IP. You can only have 1 dedicated IP address per account. The dedicated IP address can only be assigned to the primary domain name. You can not use the dedicated IP address on an addon domain.
Yes, you can password protect directories within cPanel.
Q: What is Web Hosting?
A: Web hosting is the renting of space and bandwidth through a company so that you may publish your websites online.
Q: What is Virtual Hosting?
A: This is also known as shared hosting. This hosting should suffice for the common user. Virtual hosting refers to your site simply being on one server, and that the server hosts multiple sites.
Q: What is a domain name?
A: A domain name is a word with a TLD (.com, .net. etc.) that identifies your website.
Q: What is space and bandwidth/data transfer?
A: Disk space is the amout of file space your website can take up on your host’s server. Everything on your website needs to be stored somewhere on the server. Every letter, picture, or database takes up diskspace. Bandwidth/Transfer is the amount of data the server will allow the site to send within a month.
Q: What do I need to put flash on my website?
A: Flash is a client side feature and it runs on the user’s computer, not the webhost. As long as the user’s browser used the correct plug in, it will run.
Q: How do I go about tracking how many hits/views my site gets?
A: Hits- the number of elements loaded on your site. You can view statistics through the Webalizer or AWstats in Cpanel (your control panel).
Q: What is PHP?
A: PHP is a hypertext preprocessor.
Q: What is MySQL?
A: MySQL is a database system. People use these databases to organize their data.
Q: How can I upload my site on line?
A: The simplest way to get your site online with eFuZone is to upload your files through the file manager in Cpanel. Within the file manager is a folder called Public_html. This is where you will upload your files. After you are done with this, delete the welcome page we placed (if available) and simply view it in your browser. If you are familiar with FTP you can also upload your files this way.
Q: What is the difference between windows hosting and linux hosting?
A: Windows hosting is used to support Microsoft products such as ASP, MS Access. Remember, just because you use windows at home does not mean you have to go with windows hosting. Linux is much more common with web hosting and has superior stability. We provide only Linux hosting.
Q: Why would anyone need a static/dedicated IP?
A: For most people a static/dedicated IP is not required. For others who want to provide anonymous FTP or a website that is using SSL, a dedicated IP is necessary.
Q: What is cPanel?
A: cPanel is a control panel that eFuZone.com offers you to manage your domain, emails, stats, ect.
Yes. We are very confident that our services are reliable. This is why we offer a 99.9% uptime guarantee, or your money back!
Yes we do. You can register a domain name with us during your initial order process.
Please allow up to 24 hours for new accounts to be approved.
Typically, accounts may take 5-15 minutes to set up but for security purposes, all new orders are first manually checked for fraud.
Upon signing up, you’ll receive an email stating that we have received your order and that we are processing it. You will also receive an email which states if you have balances that need to be paid prior to account activation. After your payment has been verified, you will receive your welcome email and be on your way to getting your web site online with eFuZone.com.
The control panel we use is called cPanel. A demo of cPanel can be found here:
http://cpanel.demo.cpanel.net/login/?user=x3demob&pass=x3demob
Login with the username x3demob, and the password x3demob.
The reason why we don’t offer or advertise UNLIMITED Bandwidth and Disk Space is very simple..It is simply NOT possible.
The host claiming you will have unlimited resources like bandwidth and disk space is counting on the fact that you will never use such high resources.
If you ordered a new domain name through us then we have already setup your domain to use name servers.
If you have transferred your domain to be hosted by us then yo will need to update your domain’s name servers with your current registrar.
Sites hosted on eFuZone will use the following name servers:
ns1.efuzone.com
ns2.efuzone.com
or
ns9.efuzone.com
ns10.efuzone.com
Nameservers (or Domain Name Servers) are the machines that perform the DNS function by providing the mapping of domain names to IP addresses.
You don’t have to transfer your domain registration to us in order to host with us.
You can log into your registrar and just change the DNS/Name Servers to eFuZone’s and leave the registration where it is now.
The name servers are provided (below as well as) in your welcome email after the purchase of your hosting plan.
Once you have made this change it can take 24-72 hours for propagation and your site will be live with us.
Our primary name servers:
ns1.efuzone.com
ns2.efuzone.com
or
ns9.efuzone.com
ns10.efuzone.com
Login to the client area and click “My Invoices”. This will display every paid and non-paid invoice with us. You can than click the invoice number you would like to view and print it out by clicking “Invoice Printer Friendly”.
In order to update your billing information, simply visit our Client Area and login. Once logged in, go to “My Details” on the upper right hand corner and you will be taken to the billing information form.
*Note: If you have forgotten your password, there is a forgotten password link available on the login page for assistance.
We’re sorry to see you go. If we can do anything to help you, please let us know. To cancel your account please submit a cancellation request via your client area.
You will receive an email back confirming you were cancelled at such time. If you don’t get this email back within 24 hours, you should feel free to submit an update to your original cancel request ticket.
NOTE: We will try to refund you the same day we get the request. However, please allow up to 15 days for your to post the refund.
Our Client Area offers a cancellation request system that is automatically tied into our billing system. Once logged into the Client Area, click on “My Products & Services” then “View Details” for the account you wish to cancel. At the bottom of the details page is a “Request Cancellation” button that will take you the form you need to fill out. Your cancellation will be reviewed and processed within 24 hours.
Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not work within 24 hours, please contact the support department.
1. Your firewall could be blocking it.
2. Make sure you have the IP address in your welcome email for host name (only the numbers don’t add ftp, www or anything else).
3. Make sure your username and password are the same as your control panel username and password.
4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html
Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you’re sure you’re uploading to the right folder, you are probably out of disk space.
We recommend downloading FileZilla. It’s free for anyone and you can click here to get it right now.
We have also heard good things about SmartFTP.com. SmartFTP has free trial for any personal, educational, and non-profit use.
When you upload new or changed pages, the changes should be instantaneous. If they aren’t, please follow the steps below to determine the reasons.
1. Be sure you are uploading you web page files into the /public_html. MS Frontpage users will not need to worry about this. When publishing or editing with FrontPage, it will automatically place the folders in the correct folder.
2. Try pressing Reload. If that doesn’t work, try Shift+Reload to bring up the new page.
3. In your web browser, type http://www.your-domain.com/cpanel/. You should see a password box come up. If you don’t, then your domain may still be pointed at your old provider and you must move them to our DNS/nameservers:
ns1.efuzone.com
ns2.efuzone.com
or
ns9.efuzone.com
ns10.efuzone.com
4. If you still haven’t solved the problem: In your Control Panel (yourdomain.com/cpanel), go into your “File Manager”, and click on the WWW folder. The WWW folder is where all of your web page files should be.
- Find the file that you believe you have changed but is not coming up with the new information and click on it.
- View the file, and see if it is in fact the new file. If it’s still has the old page information, then your software didn’t upload the file or didn’t upload to the correct directory. You should consult your software help material for upload help.
Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet.
In order to safely transfer your site without the loss of data, please follow these quick steps:
1. Backup your site files, database information, and any other data you will need.
2. Login to your FTP account using the IP, user, and password in your welcome email.
3. Upload all of your files to the appropriate folders and locations.
4. Update your DNS records (through your domain registrar).
5. Allow 24-72 hours for your domain to recognize the new DNS records.
6. All done, you are now safely transfered over.
How to use browser-based FTP (also known as WebFTP or Web FTP) in Internet Explorer:
Input one of the following URLs into your Address Bar, replacing the credentials listed with your account information:
ftp://username:password@serverIPaddress/
- or -
ftp://username:password@domain.com/
*NOTE*: This will not work with additionally created FTP accounts or addon domain FTP accounts, as the browser will not accept two @ symbols in the URL. You must use an FTP program for these accounts.
If you are behind a router, please enable passive FTP mode.
Yes http://your_ip_here/~your_user_name_here/
Your IP is located in your welcome email. Please also don’t forget the ~ or the trailing /
If you didn’t purchase your domain from us, we are not able to change the DNS since we don’t have control over the domain. Please contact the place you bought it from and provide them with the name servers in your welcome email and they should be able to make the changes for you. From most domain registrars, you can do this yourself using the company’s control panel.
Changing DNS
Any time you make a DNS (domain name server) change it takes around 24-48 hours to complete. During this proprogation time routers all over the world are updating their cache. This causes your site to be up and down randomly during the first 48 hours for different people at different times. Think of dns like a zip code. If you don’t put a zip code on your mail the post office doesn’t know where to send it. Domains are the same way if they don’t have the DNS the internet doesn’t know what server to send your request to.
Making The Changes
Every registar has a different procedure for changing your domains DNS, however they are all done basically the same way. The welcome email you received from us provides you with the name servers you need to change your domain to. You will then take those name servers to wherever you bought your domain, and fill them in for your domain name.
Your name servers should look something like…
* ns1.efuzone.com
* ns2.efuzone.com
or
* ns9.efuzone.com
* ns10.efuzone.com
Note: If you can’t figure out how to change your sites dns contact whomever or wherever you bought your domain name from. They will be able to assist you in making the changes or direct you to their faq on how it’s done.
Call it a “dot-com name,” a URL, or a domain. Whatever you call it, it’s the cornerstone of your online presence, and we make getting one easy. Simply enter the name you want in the search field above, and we’ll tell you instantly whether the name is available. If it’s available, you pay a single fee that is renewable every year, and the name is yours.
If you bought your domain from us at time of signup, we will automatically do the DNS changes for you. If you would like your DNS changed or it’s been 48 hours and you don’t believe we did the DNS changes for you, please contact us using our HelpDesk.
If would like to know where you can check what DNS your site is currently using and/or to whom the domain is registered, simply do the following:
1. Go to http://www.domaintools.com/
2. In the field that says “Whois Lookup”, enter your domain name.
3. Click “Submit.”
4. The results will show the DNS your site is using along with information about to whom your domain is registered.
NOTE: If you just recently made changes what is displayed might be old information.
You can login to your client area by going to https://www.efuzone.com/client/clientarea.php and going to the Domain Section of your profile to view and manage your domain.
What are Error Codes?
These numbered error codes are how the Web server tells the user about a status or error encountered. There are many different error codes that a server can deliver, but these are a few of the more common codes.
401 – Unauthorized
Access to the URL resource requires user authentication which 1) has not yet been provided or 2) which has been provided but failed authorization tests. This is commonly known as “HTTP Basic Authentication”. Unless you have a good reason to do so, it is not recommended to redirect a 401 error.
403 – Forbidden
The request was a legal request, but the server is refusing to respond to it. Unlike a 401 Unauthorized response, authenticating will make no difference. This is usually due to a scripting or permission(s) issue.
404 – Not Found
This response code indicates that the client was able to communicate with the server but either the server could not find what was requested, or it was configured not to fulfill the request and not to reveal the reason. Error 404 should not be confused with “server not found” or similar errors, in which a connection to the destination server cannot be made at all.
500 – Internal Server Error
Your Web server encountered an unexpected condition that prevented it from fulfilling the request by the client (e.g. your Web browser) for access to the requested URL. This is a ‘catch-all’ error generated by your Web server. Basically something has gone wrong, but the server can not be more specific about the error condition in its response to the client.
What are custom Error Code pages?
Instead of seeing the default error message, you can create your own error pages by adding special command lines to a .htaccess (pronounced dot h t access) file. This file typically lives in the /public_html/ directory in your account. Or if you have add-on domains, it lives in /public_html/{add-on domain}/. You may already have one in there. If that is the case, then you can just add these lines to it. Otherwise, you can just create a new, empty, .htaccess file to add these lines to it.
The format for an ErrorDocument statement in a .htaccess file follows:
ErrorDocument CODE URL
The CODE refers to the error code you wish to redirect (403, 404, 500, etc) and URL refers to the location of the file you would like displayed. The URL can either be a URL-Path (e.g. /errors/404.html) or a full URL (e.g. http://www.example.com/404.html). For an addon domain or subdomain the error page path must be a full URL.
Examples
If you have created a 404.shtml and uploaded it to the root directory of your domain example.com, page your .htaccess file would have a line like this:
ErrorDocument 404 http://www.example.com/404.shtml
If you wanted to use a 404.php script file you have written it would look like this:
ErrorDocument 404 http://www.example.com/404.php
If you would like people to be redirected to the homepage when they reach a non-existent page, you could use a line like this:
ErrorDocument 404 http://www.example.com/
A .htaccess file controls the directory in which it sits, and all subdirectories. However, by placing additional .htaccess files in the subdirectories, other .htaccess files can be overruled.
For more information you can refer to the following resources:
http://httpd.apache.org/docs/1.3/mod/core.html#errordocument
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html
Latest News
Testimonials
I Have been creating websites for family and friends for about 7 years now. I have used Ipower ...DJ Turner Services
I have used Efuzone.com for several years now -- way back when it was offering free web hosting ...Jerry Martz
I've been using eFuZone since 1 year and have been pleased with every aspect of service! I recommend ...Abdul Aziz – Sitco Sindh & EFT Sindh
